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Warranty & Return

Stock and Non-Stock Returns

Stock and Non-Stock returns must be made within thirty (30) days of the invoice date and will be evaluated on a part-by-part basis taking into account current stock levels. Authorization of restock returns is at the sole discretion of our company, if a part is authorized for return and is a customer error, 15% of the purchase price will be applied as a standard restocking charge. Parts must be new, unused, and contain all the original packaging, instruction manuals and accessories.

Warranty Returns

Products to be returned must be within the applicable warranty period. However, certain items require a completed service report prior to the issuance of a Return Authorization Number for a valid warranty claim. If applicable, our representative will notify the customer. If in a case of item out of stock or discontinues, we will upgrade your model or charges will be refundable.

Non-Cancelable/ Non-Returnable /Custom Order Returns

The return of all non-cancelable, non-returnable, custom order parts is subject to acceptance by the original manufacturer.

Defective custom order returns will only be allowed based on the Vendorís acceptance, even if the product is defective out of the box. However, under no circumstances will credit be given without vendor authorization. If deemed allowable, the product will be sent to the manufacturer for repair or replacement, at their option.

PREPARE FOR RETURN

* First, the customer must call the technical support office and speak with a technician. The technician helps to determine whether the product is indeed defective. This usually involves the customer answering several questions and following the technician's directions for testing the product in question. If the technician feels that the product is defective, the technician issues an RMA. This process is especially important concerning products.
* Secondly, the customer must write the RMA number on the outside of the box that the product is being shipped in. It is important to mail all the original boxes, manuals, and any other items along with the product. If a return is sent without an RMA number, the merchant can return the product to the customer or charge a restocking fee.
* Finally, the customer mails the product. Most merchants recommend using shipping U.S. Priority mail and UPS. Non authorize shipping will be at customer expense.

Please read and understand the following policy regarding returned products.

All returns require an RMA (Returned Material Authorization) number. Please contact your local representative or complete the RA request form on the next page to obtain an RMA number prior to returning product. Returns will be authorized in accordance with the following policy. If it is deemed that the part should be returned, our Sales representative will give the customer a return authorization number and ship to address to return the product. Products will not be accepted by our company for return if not accompanied by a valid RMA number, which must be clearly marked on the outside of the package.

WHY RMA IMPORTANT?

RMA numbers are important to both the merchant and customer. An RMA number tells the merchant that a return is being made and offers protection against fraudulent returns. The customer can use the RMA number to inquire on the progress of a return. For example, if the customer hasn't received any information about the return, the customer can call the merchant and use the RMA number as a reference.

Return label Example

Ship to:

RMA Department RMA Number:
Arrowmax.com
12301 Mills Ave #24, Chino, CA 91710-2094

Shipping Charges

The customer is responsible for shipping to our company, insurance, duties and other similar charges for all returned Product (restock, warranty, non-warranty, special order and other returns) and must ensure that the product is appropriately packaged. Shipping damages, resulting from improper packaging will be the customerís charges and responsibility.